At DECORYA.pk, we strive to provide a smooth and efficient shipping experience for our customers. This Shipping Policy outlines our shipping process, delivery timeframes, costs, and other important details regarding order shipments.

Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Custom or personalized orders may require additional processing time.

Shipping Methods & Delivery Time

We offer various shipping options based on location and order size. Estimated delivery times are:

• Within Pakistan: 3-7 business days (depending on the city and courier service)
• International Shipping: Currently, we do not offer international shipping.

Please note that unforeseen circumstances such as weather conditions, courier delays, or public holidays may affect delivery times.

Shipping Charges

• Shipping charges vary based on order value, weight, and delivery location.
• The exact shipping cost will be displayed at checkout before confirming your order.
• Occasionally, we may offer free shipping promotions based on specific terms and conditions.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order status through the courier’s website using the provided tracking number.

Undelivered or Lost Packages

• If a package is lost in transit or undelivered due to incorrect address details, we will assist in tracking it.
• If the package is returned to us due to an incorrect address or failed delivery attempts, the customer may be responsible for reshipping costs.

Damaged or Missing Items

• If you receive a damaged or incomplete order, please notify us within 24-48 hours of delivery with clear pictures of the package and items.
• We will assess the issue and arrange for a replacement or refund based on our policies.

Change of Shipping Address

• If you need to update your shipping address after placing an order, please contact us immediately.
• Address changes may not be possible once the order has been shipped.

Cancellation of Shipment

• Orders can only be canceled before they are processed for shipping.
• Once an order has been dispatched, it cannot be canceled.

We reserve the right to modify this Shipping Policy at any time. Please check back periodically for updates.