At DECORYA.pk, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a return and exchange policy under the following conditions:
Eligibility for Returns
- Returns must be initiated within 7 days of receiving the product.
- The item must be unused, undamaged, and in its original packaging with all tags and accessories.
- Custom or personalized items are not eligible for return unless they are defective or damaged.
- Sale or discounted items are not eligible for return.
Return Process
- To initiate a return, contact our customer support with your order details and reason for return.
- After approval, you will receive instructions on how to send the item back.
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
- We offer exchanges for defective or damaged products.
- If the requested exchange item is unavailable, a refund or store credit may be issued.
Refund Policy
- Refunds will be processed after the returned item is received and inspected.
- Refunds will be issued through the original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
- Custom-made or personalized products.
- Items that have been used, damaged, or altered after delivery.
- Sale or clearance items.
Damaged or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 24-48 hours of delivery with photos as proof.
- We will arrange for a replacement or refund as necessary.
We reserve the right to modify this Return Policy at any time. Please check back periodically for updates.
